From the chair, not from a checklist.
Send a few details and a qualified hairdresser we work with writes you a personalised routine — products, order of use, and the bits most people get wrong. Reply within 24 hours, from a real inbox you can reply back to.
Frequently asked.
Is this really free? What's the catch?
Completely free, with no obligation to buy anything. There's no pressure and no sales call. Great advice builds trust, and that's the whole point.
Who replies?
A qualified hairdresser we work with, alongside someone here who knows this catalogue in detail. If your question needs a professional in the room with you, we will say so.
How long does the reply take?
Within 24 hours. Often sooner. If you haven't heard within two working days, email us directly and we'll pick it up the same day.
Can I ask follow-up questions?
Yes — just reply to the email. The same person picks it up. No ticket numbers, no different person each time.
How is this different from the Hair Quiz?
The quiz is a fast match against the catalogue. This is a written reply from a real person, with reasoning and a step-by-step routine. It's slower, and that's the point.
Do I need to upload a photo?
Not required. If you'd like to attach one to your email reply it helps, but the form alone gives plenty to work with.