Shipping & Delivery

Free UK delivery over £40. Same-day dispatch on orders before 2pm Monday to Friday.

UK Standard Delivery

• InPost to your door: 3 to 5 working days from dispatch.
• Free on orders over £40. Otherwise £2.99.
• Same-day dispatch on orders placed before 2pm Monday to Friday.
• Northern Ireland and Scottish Highlands: add 1 working day.

International

Innate Beauty ships within the United Kingdom only at launch (England, Wales, Scotland, Northern Ireland). We're working on Republic of Ireland and EU shipping for late 2026; join Innate Insiders to be told first.

Tracking

You'll receive an InPost tracking number by email when your order is dispatched. You can also find it under your account, then Orders. Tracking is live for 30 days.

Order cut-offs

• Same-day dispatch: 2pm Monday to Friday.
• Christmas: Christmas delivery cut-off dates are published in early December and emailed to all Innate Insiders.
• Bank Holidays: dispatch resumes the next working day.

Need help?

If your order hasn't arrived within 7 working days of dispatch, contact us and we'll chase it with InPost. Lost parcels are replaced or refunded in full.