Cancellation policy

What a subscription is here

Some products can be bought as a repeat delivery instead of a one-off. You choose how often it arrives, and the discount and the frequency are both shown on the product page before you buy.

How to cancel

You can cancel at any time, with no minimum number of deliveries and no cancellation fee.

Sign in to your account, open Subscriptions, and cancel there. If you would rather not, email hello@innatebeauty.co.uk with your order number and we will cancel it for you within one working day.

When cancelling takes effect

Cancelling stops all future deliveries and future payments.

If an order has already been dispatched when you cancel, that one still arrives and is still charged. You can return it under our Refund Policy in the normal way.

To be sure of stopping a delivery, cancel at least 48 hours before it is due. Your next delivery date is shown in your account.

Changing rather than cancelling

If the deliveries are simply coming too often, you can change the frequency in your account instead of cancelling. Email us if you would like help with that.

Prices

The price and the discount that applied when you subscribed continue to apply. If we ever need to change the price of a subscription, we will email you first and you can cancel before the change takes effect.

Your legal rights

Cancelling a subscription is separate from your right to cancel an individual order. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from receiving any delivery to cancel that order and return it. Nothing in this policy reduces that right, or your rights under the Consumer Rights Act 2015.

Innate Beauty is a trading name of Liam Jones, a sole trader.
82 Churchbury Lane, Enfield, EN1 3UN, United Kingdom
hello@innatebeauty.co.uk