Track My Order
Three ways to find your order. Pick whichever's easiest.
1. InPost tracking link
You'll receive an InPost tracking number by email the moment your order is dispatched (same day on orders before 2pm Mon–Fri). Click the tracking link in that email to see live status.
2. Your account dashboard
If you placed your order while logged in, sign into your account and open Orders — every order shows current status, dispatch date, and a tracking link.
3. Email us
If you can't find your tracking number, email hello@innatebeauty.co.uk with the email address you used at checkout. We'll send tracking back within 1 working day.
What the statuses mean
- Order received — we have the order; payment confirmed.
- Picking and packing — being prepared, usually for less than 2 hours.
- Dispatched — handed to InPost; tracking number active.
- In transit — moving through the InPost network.
- Out for delivery — the courier has it.
- Delivered — to your door, or the safe place you chose.
Hasn't arrived?
If your tracking shows "delivered" but you haven't received the parcel, check with neighbours and any safe-place delivery instructions you set with InPost. If it's still missing 2 working days after the delivery scan, email us and we'll lodge a claim with InPost and arrange a replacement or refund.
If 7 working days have passed since dispatch with no movement, contact us — we'll chase it.