Contact information

Who you are buying from

Innate Beauty is a trading name of Liam Jones, a sole trader based in the United Kingdom. We are an authorised UK stockist of milk_shake.

Innate Beauty is not VAT registered, so no VAT is added to the prices shown.

How to reach us

Email: hello@innatebeauty.co.uk
We reply within 24 hours. If you have not heard from us within two working days, email again and we will pick it up the same day.

Post:
Innate Beauty
82 Churchbury Lane
Enfield
EN1 3UN
United Kingdom

This is our business address, and it is the address to write to about an order, a return or a complaint.

What to include

If your message is about an order, please include your order number. It is in your confirmation email and in your account under Orders.

Complaints

Email hello@innatebeauty.co.uk and put "Complaint" in the subject line. We will acknowledge it within one working day and aim to resolve it within five. If we cannot resolve it between us, you may be able to use an alternative dispute resolution service or take the matter to court.